Terms & Conditions Go Back
All reservations must be requested through Marvida Travel Lankal(MTL) well in advance with the relevant travel dates and MTL will get back to you with confirmation of availability. If requested dates are unavailable MTL will get back to you with an alternative. Considering the accommodation alternative, MTL will offer he 2nd option of the same category. However, if still unavailable of the same category accommodation will be offered from the next category resulting from an increase or decrease in entire tour price.
Once availability of dates and accommodation and air travel are booked, you will have 24 hours to accept that proposal and to secure the reservation by making full payment.
Cancellations will only be accepted in writing, charges resulting there from will be based on the date said written cancellation is received. The charges are as follows for trip packages and flights:
- Cancelation during off peak season
- 14 - 07 days 25% of total payment for accommodation
- 06 - 04 days 50% of total payment for accommodation
- 03 - 00 days 100% of total payment for accommodation
- Cancelation during peak season
- 21 - 14 days 25% of total payment for accommodation
- 13 - 07 days 50% of total payment for accommodation
- 06 - 04 days 75% of total payment for accommodation
- 03 - 00 days 100% of total payment for accommodation
Note in certain situations in case of cancelation MTL will decide the cancelation charge depending on the hotel policy
2. Airline Tickets:
Airline tickets for MTL Travel packages will be issued by a third party supplier. Depending on the origin city and carrier, payment for these tickets is to be made directly to MTL. If tickets are confirmed through MTL Travel full payment is required at the time of price acceptance. After full payment, a confirmation number will be sent to the client via electronic mail or handed over as hard copy. On the day of departure the client will be responsible to check in at the airport for their flight using this confirmation number.
If tickets are confirmed through a third party supplier, airline ticket prices (without taxes and fees) can be guaranteed for 24 hours depending on the airline policy excluding budget airlines, if seats are blocked with the correct passenger name. Taxes and fees fluctuate daily so the exact ticket price including taxes and fees is not confirmed until the moment the tickets are issued by the third party supplier. All postage expenses for airline tickets are the responsibility of the client.
Once issued, airline tickets have a cancellation charge based on the particular carrier and any refunds from tickets will take 32 to 40 days and can take longer depending on the airline.
All prices proposed to you by MTL are based on costs and exchange rates at the time of MTLís Travelís price offer. However, if price fluctuations take place at due to exchange rates and availability of the hotel at the time of confirmation, the price change will be passed to the client.
After JayWay Travelís receipt of full or deposit payment for your bookings there will be a fee incurred of $50 for any changes to trip arrangements. This fee is in addition to any other costs that may be charged by the accommodation, airline or local operators. Any changes made after departure will be subject to the local rate at the time the change is made.
Customers are responsible to ensure that JayWay Travel receives the correct name spelling(s), address(es), email(s) and other relevant contact information for yourself and all of those traveling with you included in a JayWay Travel booking. That information must be as stated on each travelerís passport.
Any name changes, including spelling corrections could result in your airline reservations being cancelled and required rebooking. Rebooked reservations are based on availability and are priced at the time of rebooking.
MTLl encourages all travelers to purchase personal travel insurance as we are not responsible for accident, medical expenses, emergency repatriation, personal liability, cancellation, loss or damage to luggage or personal belongings, or excess luggage weight charges levied by airlines. The purchase of travel insurance can be done through us as well upon request.
In the event that, upon arrival, your selected accommodation is unavailable for whatever reason MTL reserves the right to make a substitution on your behalf with an accommodation of equal standard. MTL is not obligated to make any refund, nor will refund be granted for any difference in the cost of the trip package based upon exchange of accommodation.
There is no standard check in and checkout time is 12.00 pm for accommodation.
Travelers are responsible to obtain the proper travel documents, and to enquire at the relevant consulate or visa agency whether or not visas and/or passports are required to enter or leave a destination within your trip package.
Transfers by car, minibus, coach bus, train and/or ferry are issued depending on the trip package. These transfers are subject to change without previous notice due to local circumstances. JayWay Travel or its transfer company are not responsible for missed transfers due to flight delays or other problems including (but not limited to) time spent reporting baggage as either damaged or lost.
If you are not satisfied with any services you must report this immediately to the MTL representative, destination manager on site at the particular location
Flight cancellations or delays are not the responsibility of MTL.. All such complaints must be submitted directly by you to the airline(s). There will be no refund from MTL for unused service, such as missed transfers, due to airline complications, missed excursions, and unused accommodations.
All the third party services are subject to terms and conditions such as transfers, accommodation, and excursions. The purchase of such services shall be considered as acceptance by you of those conditions MTL does not operate the buses, ferries, trains, cars, airlines, or accommodations used in its trip packages so MTL shall not be responsible for changes, delays, and cancellations for such services. Also, MTL will not be responsible for any additional expense(s) incurred based changes or delays in transport, as well as services affected by weather conditions.
MTL will not be liable for injury, damage, loss, accident, delay, or irregularity that may occur due to the actions of third party service providers. MTL shall not be held responsible for potential risks and dangers that you may face in travel to destinations offered by MTL, where injury, delay, or any other expected or unexpected events may occur. MTL has no responsibility, nor will accept any, for any traveler who breaks any law or regulation of any country visited.
MTL shall not be held responsible for the standards of quality, political environment, cuisine, sanitation, cleanliness, telecommunications, business practices, treatment or medical services that you find or experience in these destinations. Risks may be involved with travel to these destinations due to unstable political situations, civil unrest, war, and government or private actions. MTL shall not be responsible or held liable for any of the aforementioned risks.
While MTL and its destination managers have a relationship with both yourself and the local suppliers that is intended to assist in providing better services to you through such local suppliers, MTL shall in no way be affected by those relationships. Any damages or loss that may result from any conduct, action or inaction by a local supplier as well as any dispute(s) Ė or judgment resulting there from Ė between yourself and said local suppliers is not the responsibility of MTL and MTL shall not be a party to any such conduct, action, inaction or disputes.